aupair-aupairs, agency london, au pair agency in england, amerika

Getting Help & Advice Please take a look at the frequently asked questions below. If you can not find an answer to your question, please contact us for help & advice.
	What if I want to change my host family? With acceptable reasons, You have the right to find another family. No one will force you to stay somewhere that you do not like, but we cannot change your host family when there is not a legitimate and real reason. If there is a legitimate reason for changing your family, we will be glad to help you. Acceptable reasons for changing your host family are as follows: - They are not paying your salary every week - They are not providing you adequate food/nutrition - You do not have your own private bedroom - They do not allow you to attend your studies - They do not treat you as a friend or welcome member in their household - The host family has asked you to leave The above are examples of reasons why you should definately ask us to change your host family.
	I just got here a few days ago and the children do not listen to me, they are playing jokes on me and not doing their schoolwork and tasks like I tell them to. But their parents do not seem to notice it and are not saying anything. I am so frustrated, what can I do? Ask your host family parents if you can all sit down together one night and discuss everyone’s responsibilities, yours and the children’s. Explain to them that the children are not responding to you or behaving the way that you feel their parents would like them to and that you need help setting out some guidelines for them. Ask the parents, what kind of chores or tasks the children are responsible for everyday. When are they allowed to play, before or after their schoolwork is finished? How many hours of television can they watch in one evening? The children are probably testing you, to see what kind of person you are. If they are continually playing jokes on you, don’t get so sad, start playing small jokes or tricks on them! They probably just want you to play with them and be involved with them. Especially if they are older, they probably need you to be more of a friend than a babysitter and you should try to be that special friend for them.
	My host family asks me to babysit every Monday night while they go have dinner with their friends, and every Thursday so they can attend their social club activities. Isn’t this too much? As an au pair, it is a standard request to babysit up to two nights a week. Your family may not always ask you to, but you are required to agree to 2 nights a week if they do ask you.
	My host family is going out with their friends this weekend and they have asked me to babysit both their children and their friend’s children. But I do not know their friends children very well and am not comfortable watching them, can I say no? You can say no to this request if you like. Politely explain that you are not comfortable watching children that you do not know and that it would be best for their friends to make other arrangements.
	If I work less hours than usual in one week, will my host family still pay me my agreed salary? If you worked less hours because you were ill, or because your host parents were on vacation from work and did not need you to watch the kids, your host family must pay you your agreed salary. You cannot control these kinds of situations and it was not your request to work less hours, therefore you will still be paid.
	My family will be going on vacation and visiting different countries. They would like me to come with them, is this possible? You are more than welcome to join your family on their vacation if they ask you to, but you may need a visa depending on what your nationality is. You should check with the visiting countries consulate at least one month before your trip to make sure, regardless what your nationality is.
	If I get ill or have an accident, who will help me pay for my medical bills? In Great Britain, all au pairs are covered in emergency sitations by NHS (National Health Services), as a member of your host family. You can also register with NHS to receive free health and dental care, plus free prescriptions. We strongly recommend that you ask your host family to help you register with NHS. In the United States, you will be covered with a basic health and accident insurance plan. You will pay the first US$ 500 and the rest will be covered through your health insurance.
If you can not find an answer to your question, please contact us for help & advice.